Essential Workplace Skills Training
Communication Skills
Shopping Cart
Your Cart is Empty
Quantity:
Subtotal
Taxes
Shipping
Total
Overview
The communication skills workshop is a central module in our suite of workplace skills, youth development programmes. This workshop provides participants with the tools required to develop effective communication strategies in a variety of social and workplace settings. The programme presents communication as a life-skill. Participants explore the relevance of self-confidence, self-respect, assertiveness and responsibility in the context of personal and professional development.
Learning Outcomes
After attending this workshop, participants will be able to:
- Demonstrate effective 1-2-1 and group communication
- Demonstrate appropriate assertive behaviour.
- Demonstrate ‘Active Listening’
- Demonstrate how to ‘Meet, Greet and Sell Yourself’
- Describe the steps involved in customer service excellence
- Discuss channels of communication
- Describe the basic rules of business etiquette
Course Syllabus
- Communication definition
- Communication model
- Workplace etiquette
- Jargon
- Assertiveness
- Active Listening
- Selling Skills
- Customer Service Excellence
- Channels of communication
- Questioning skills
- Interviews and meetings
Target Learner Profile
Transition year, senior cycle students and LCVP Students
Methods
This is a highly interactive workshop making good use of audio-visual presentations, group exercises and role-play scenarios. The programme is backed up with online learning resources.
Assessment and Certification
Participants are assessed on their ability to meet the requirements set down in the learning outcomes. Participants are issued with a certificate of completion.
Special Requirements
Please inform us of any special needs or other requirements where differentiated learning may be required.
